Turn callers who did not schedule into booked appointments
Patient Prism® records your calls and uses Artificial Intelligence combined with experienced call coaches to provide specific guidance on how to re-engage with these patients and book an appointment - all within one hour of the original phone call.
Sharpen your team’s call-handling skills
Patient Prism® was specifically designed for the dental industry. We provide detailed coaching tips, effective phrasing
Quickly evaluate how your front-office team handles incoming calls
Receive an alert by email or text message within an hour of a potential patient not booking an appointment, with actionable insights to call them back.
Discover what went wrong without listening to whole calls or recordings
You do not need to listen to any recorded calls. Patient Prism®'s patented system provides call visualization with notes that quickly identify what the caller wanted and the factors that contributed to the call not ending in a booked appointment. Best of all, we give suggestions on how to win back the caller.
Reinforce a patient-focused phone call while capturing the information you need
Demonstrate the amazing patient experience that you offer in your office starting from the moment they call. Receive specific guidance to better answer patients’ questions and learn how to quickly build rapport, all while capturing the information you need.
Increase team performance and lower turnover
Tracking the performance of individuals helps you recognize and encourage the ones that do well. Patient Prism® incorporates an integrated reward program which has proven to create friendly competition, improve job satisfaction, and lower turnover.
Adjust your resources efficiently using incoming call data
Whether you have multiple offices or just one, you gain full visibility in your team’s velocity and performance. You will be able to adjust your staffing strategy based on the volume of incoming calls received and the team accomplishments.
Manage front-office team performance without micromanagement
Our simple interface makes it easy to review the data so you can manage and monitor your team's progress.
Patient Prism® is much more than software for tracking incoming phone calls.
"I’ve worked with other companies that recorded your phone calls but never gave you any feedback. This is the first time a company has told us how we can better communicate with our patients. When we get the alerts, they tell us exactly what we need to work on and how we can make it better. It is phenomenal. It’s so much better than I ever anticipated."